Cancellation Policy: Event Cancellation Policy If you should have to cancel your booking, notification in writing should be sent to paula@cloud9em.co.uk • A refund of 85% will be given for cancellations received 90 days prior to the start of the event • A refund of 50% will be given for cancellations received between 89 days prior to 61 days to the start of the event • A refund of 25% will be given for cancellations received between 60 days prior to 31 days to the start of the event • No refund will be issued for cancellations received within 30 days of the event, nor failure to attend Force Majeure Cloud 9 Event Management Ltd, who operate the STAPG Conference, shall not be liable to refund of fees or for any other penalty should the event be cancelled due to war, fire, strike lock-out, industrial action, tempest, accident, civil disturbance, or any other cause whatsoever beyond their control.