We proivde Credit/Debit Card and PayPal as our payment gateway provider. Once the delegates have filled in the registration form they will be directed to payment processor site to complete the payment. We will collect the payments on your behalf. When you request a payout, we will transfer the collected money to the bank account you specify. You can keep track of the payment collected through your control panel.

For cheque payment we ONLY offer online registration service. On completion of registration the delegates will be asked to send the cheque to the account and address you specify in the course page. We normally allow upto 10 days for the delegates to send you the cheques. A reminder email will be sent to the delegates after 5 days.

When a delegate makes a booking with cheque as the payment option a place is blocked for them. You potentially lose a slot if they fail to send the cheque. Hence we have given you the option to cancel their place if they fail to send the cheques after 10 days. You can do this by changing the status of the registration as ‘cheque not received’ through your control panel, which automatically cancels the place and notifies the delegate to re-register if needed. As we DO NOT handle cheque payments you will also be responsible for cancellations and refunds.

We charge £1.5 per delegate as administration fees. This will deducted from your payment during your payout, so there is no upfront payment. Cheque and BACS payments come directly to you. There is no additional payment for this. For card payments and PayPal payments transaction charges are applicable. See below for details. Unfortunately due to recent changes in law these transaction charges cannot be passed on to the delegates.

Online payments attract a transaction charge which we have to pay to the payment gateway. This will be deducted from the course fees at the time of payment. The current rate of transaction charge is 2.5% for card payments (both credit and debit) and 3.8% for PayPal. We recommend you take this into account when deciding on your course fee. Unfortunately due to recent changes in law governing card payments you cannot pass this onto the delegates. To see how this works please see these illustrative examples.

You can view the account balance through your account Dashboard. You can request for payouts through your account Dashboard. We will retain 20% of the payable amount to enable to us to provide refunds for cancellations (see below). The final amount would be paid after course completion.

For registration made by online payments we will process the cancellation/refund requests strictly in accordance with your cancellation policy. As we do not process cheque payments these cancellation/refund requests will be passed on to you for processing.

For registration made by online payments, we would refund the course fee in accordance to the cancellation terms and conditions and the time frames as set by you (the course organiser). We charge an administration fee of upto GBP 10 per cancellation. Card processing fee(Credit card and PayPal charges) are not refunded on cancellations to us. This administration charge and card processing fees is charged to the delegate if the cancellation is requeted by them. In the event of course cancellations from the organiser side these charges will be deducted from the organiser. As far as possible we try to be fair and only charge the minimum possible fees. In case only part of fee is refunded to the delegate (as per your cancellation policy) then the balance will be kept in your account.